If so then this may help you reset the keypad to a pin you can use.
How to reset genie garage door opener keypad.
If you have a wireless keypad.
How to reset a genie garage door opener.
Keypad is black with a slide up cover showing the genie logo only this keyless garage door opener entry pad works with genie transmitters using 390 mhz frequency.
Unfortunately this system becomes less simple when you need to sync or resync your remote.
How to reset and program genie wireless keypad remote pin.
Lost your garage door manual.
Genie garage doors are known for their convenience and easy to use remotes.